Shipping & Delivery Terms

SHIPPING AND DELIVERY TERMS

(a)    Delivery costs will be added to the cart upon checkout. The prices displayed at checkout are inclusive of delivery to the address chosen by you.

(b)    For information on delivery options and costs, visit our Website. During the online checkout process, you will be given available delivery options to choose from.

(c)    If the correct delivery option is not chosen by you, which results in a failed delivery attempt we reserve the right to pass any additional charges onto you.

(d)    The estimated date and time window for delivery of Products is set out on our Website, and in your Order.

(e)    If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery.

(f)    Unless we agree in writing otherwise, if we cannot deliver your Product within 30 days of the date of your Confirmation Email, we will:
(i)    let you know;
(ii)    cancel your order; and
(iii)    give you a refund.

(g)    If nobody is available to take delivery when it is delivered to your delivery address, please contact us using the contact details on our Website.

(h)    Delivery of the Products will take place to the address provided by you, on DAP (Delivery at Place) terms, which means that the risk in the Products will be covered by us until delivery/unloading of the Products takes place at the address specified by you when you placed the Order.

(i)    You are responsible for any Products once it has been delivered to the address specified by you when you placed your Order. In other words, the risk in the Product passes to you when you take, or a third party notified by you takes, possession of the Product.

(j)    Third party courier terms apply to the delivery of the Products to you. Any problems with delivery should be directed to us to troubleshoot the issue. We will endeavour to assist you to ensure your delivery arrives. Subject to the other provisions of this clause 5, all delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.

(k)    Company reserves the right to refuse international orders. Approved international orders may be subject to customs and import duties upon reaching its country of destination. You will be responsible for paying all customs and import duties and acknowledge that failure to pay may result in your order being held at customs. We will not be liable for any costs you may incur in having your order released from customs, including reimbursing you for any customs or import duties you may pay.